Last updated: March 29, 2026
This privacy policy explains how CutQueue collects, uses, stores, and shares information when barber shops, staff, and clients use CutQueue accounts, booking pages, booking buttons, dashboards, websites, reminders, exports, and support channels.
This policy covers business users of CutQueue and customers whose details are entered into or submitted through CutQueue-powered booking pages, booking buttons, contact forms, and websites.
We may collect business account information, staff and role data, booking and calendar data, service and pricing settings, website content, customer names, phone numbers, email addresses, message history, payment-related references, reminder preferences, support requests, login information, and operational logs.
We use information to provide booking tools, create and manage appointments, send operational emails, process subscriptions, connect payment providers, generate exports and reports, support websites and booking buttons, investigate issues, prevent abuse, and comply with legal obligations.
Depending on the context, we process information to perform a contract, pursue legitimate business interests, comply with legal obligations, and where required, rely on consent. Each business using CutQueue is responsible for ensuring it has a lawful basis for the customer data it collects and stores.
When a customer makes a booking, submits a contact form, or receives a reminder through a CutQueue-powered booking flow, the data is processed so the relevant business can manage that appointment or enquiry. The barber shop remains responsible for its own customer relationship, legal notices, and communications policy.
CutQueue may connect to third-party services such as payment processors, website hosting tools, infrastructure providers, email providers, and analytics or security services. Payment card details are generally handled by the connected provider rather than stored directly by CutQueue unless a provider explicitly returns limited reference data.
We share data only where needed to operate the service, such as with hosting providers, payment providers, email delivery services, storage providers, and technical subcontractors. We may also disclose data where required by law, to respond to legal claims, or to protect the security and integrity of the platform.
Data may be processed in countries other than the country where the business or customer is located. Where required, we use appropriate safeguards for international transfers.
We retain data for as long as reasonably necessary to provide the service, maintain account history, support exports, resolve disputes, enforce agreements, meet legal obligations, and maintain security and fraud-prevention records.
We use technical and organisational measures designed to protect data. No system can guarantee complete security, and users remain responsible for securing their own devices, passwords, staff access, and connected third-party accounts.
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection. Businesses using CutQueue remain responsible for responding to customer rights requests relating to customer data they control.
CutQueue may send operational emails such as password resets, booking reminders, review requests, recall emails, support responses, and billing-related notices. Businesses are responsible for configuring customer communications in a lawful and appropriate way.
CutQueue and its infrastructure providers may use cookies, local storage, session tokens, and similar technologies for authentication, security, performance, and product functionality.
CutQueue is intended for business use and is not directed at children. Businesses remain responsible for ensuring they lawfully collect and process data for customer bookings involving minors.
We may update this policy from time to time. Continued use of the platform after an update means the updated policy applies.
For privacy questions or requests, use the support options inside the CutQueue dashboard or contact the support address listed by CutQueue. Include your shop name and account email where relevant.